A large pharmaceutical company’s multiple manufacturing science and technology department teams operated from locations around the globe. Common goals of these teams required collaboration and information sharing to achieve results, but the groups were experiencing conflict, competition, lack of trust and breakdown in communication. Results were sub-par.
Continuum worked with an internal team to survey key members and gain a better understanding of situation dynamics.
The first priority was to improve work relationships between a specific U.S. team and one in Ireland. The Continuum Consultant designed a nine-month intervention that included multiple components:
Groups crafted an Ongoing Engagement Plan with shared agreements for working together, a process of accountability and agreed-upon methods for addressing potential conflict or lack of understanding before negative effects manifested.
In addition, the groups designed Action Plans, including timelines, that laid out group recommendations for improvements to present to management.
Upon reviewing program outcomes and the teams’ new working processes, their department leader stated that the increase in communication and trust were already evident. At this time, informal reviews show positive results have been maintained.