Case Study:
Bridging Silos, Improving Cross-functional Collaboration
The Challenge
The U.S. immuno-oncology medical affairs team of a multi-national pharmaceutical company are passionate about improving and extending the lives of cancer patients.
To accomplish this ambitious commitment, they must continuously overcome the innate silos within their own business units and improve cross-functional partnerships with others.
Competing priorities, strict regulation and compliance needs, constant changes in the business and friction among silos are just a few of their many challenges.
Continuum Solution
We designed and facilitated a series of One Team of Leaders retreats designed to enable all of the teams and members to function with a "leadership mindset."
Participants engaged in team-building exercises, leadership skill-building, strategic conversations and action planning.
Through these activities, they collectively came to realize they each needed to reach across silos and collaborate on strategies and solutions.
Outcome
The series of retreats resulted in a two-page, comprehensive One Team of Leaders playbook, which included:
Shared core values and core business focus
Unifying vision statement
One Team of Leaders agreements
Positive Core Map outlining collective strengths and assets
Six cross-functional project teams to tackle key challenges
Accountability plan
Personal leadership commitments
Strategy for resolving issues along the way
Challenges are being mitigated collaboratively by team members instead of being escalated. Functions are aligned with global objectives.
Together, these once-siloed teams are delivering and exceeding product launch expectations, achieving budget targets, working together, trusting and having fun.